LUCKY PUNCH POLICIES
At Lucky Punch, we are committed to providing exceptional service and maintaining a seamless experience for our valued clients. To ensure the smooth operation of our services, we have established the following policies:
We require a minimum of 6 hours’ advance notice for cancellations to accommodate the needs of both our service professionals and waitlisted clients. Credits for cancellations made within the 6-hour window will be automatically refunded. Cancellations made after this period will result in a forfeiture of the reserved class and credits.
You can notify us of a cancellation, rebook your appointment through your account or send us an email at firstname.lastname@example.org. We will not be accepting messages via Social Media.
No-shows, defined as clients who book a class but fail to attend without prior notification, will be automatically charged CHF 15, except in cases of unavoidable emergencies. Clients with three or more no-show appointments will have their accounts blocked from booking and must contact our customer support to resolve the issue. To avoid the no-show fee and accumulating strikes, please notify us of your absence by emailing email@example.com.
Memberships will automatically renew every 1 or 3 months, depending on the chosen membership plan.
- Single credits and the 2-for-1 offer are valid for 1 month.
- The 5-credit pack is valid for 3 months.
- The 10-credit pack is valid for 5 months.
- The 20-credit pack is valid for 9 months.
Pause Your Membership
Clients can pause their membership by sending an email to firstname.lastname@example.org with specified start and end dates. A one-time charge of CHF 24 applies for the pause installment. Memberships can be paused for a maximum of 2 weeks. In case of emergencies, illness, accidents, etc., please provide a medical certificate to email@example.com. If you have initiated a pause on your membership, you can only cancel it after the pause has ended.
- 1-month memberships require a minimum cancellation notice of 30 days before the next payment. Cancellation should be made on Day 1 of the 1-month period.
- 3-month memberships require a minimum cancellation notice of 90 days before the renewal of the membership payment (every 3 months).
To cancel your membership, please send an email to firstname.lastname@example.org. If you have an active pause on your membership, you can only cancel it after the pause period has concluded.
First Timer Regulations
First-time clients are required to arrive 15 minutes before the class begins for personal instruction on all 6 punches by the trainer. We provide wraps, gloves, headphones, training equipment, and shower towels free of charge. You are welcome to bring your own equipment.
Lost & Found
Personal belongings left in our studio will be kept at the reception for two weeks and can be collected during business hours. After two weeks, unclaimed items may be disposed of.
Children aged 14 are allowed to join a Lucky Punch class when accompanied by their parents. Children can independently train at Lucky Punch from the age of 16.
We appreciate your cooperation in adhering to these policies, which are designed to create a positive and efficient experience for all clients at Lucky Punch. If you have any questions or concerns, please don’t hesitate to contact us at email@example.com.