At Lucky Punch, we are committed to providing exceptional service and maintaining a seamless experience for our valued clients. To ensure the smooth operation of our services, we have established the following policies:


We require a minimum of 6 hours’ advance notice for cancellations to accommodate the needs of both our service professionals and waitlisted clients. Credits for cancellations made within the 6-hour window will be automatically refunded. Cancellations made after this period will result in a forfeiture of the reserved class and credits.

You can notify us of a cancellation, rebook your appointment through your account or send us an email at We will not be accepting messages via Social Media.


No-shows, defined as clients who book a class but fail to attend without prior notification, will be automatically charged CHF 15, except in cases of unavoidable emergencies. Clients with three or more no-show appointments will have their accounts blocked from booking and must contact our customer support to resolve the issue. To avoid the no-show fee and accumulating strikes, please notify us of your absence by emailing


Memberships will automatically renew every 1 or 3 months, depending on the chosen membership plan.


  • Single credits and the 2-for-1 offer are valid for 1 month.
  • The 5-credit pack is valid for 3 months.
  • The 10-credit pack is valid for 5 months.
  • The 20-credit pack is valid for 9 months.

Pause Your Membership
Clients can pause their membership by sending an email to with specified start and end dates. A one-time charge of CHF 24 applies for the pause installment. Memberships can be paused for a maximum of 2 weeks. In case of emergencies, illness, accidents, etc., please provide a medical certificate to If you have initiated a pause on your membership, you can only cancel it after the pause has ended.


  • 1-month memberships require a minimum cancellation notice of 30 days before the next payment. Cancellation should be made on Day 1 of the 1-month period.
  • 3-month memberships require a minimum cancellation notice of 90 days before the renewal of the membership payment (every 3 months).

To cancel your membership, please send an email to If you have an active pause on your membership, you can only cancel it after the pause period has concluded.


First Timer Regulations
First-time clients are required to arrive 15 minutes before the class begins for personal instruction on all 6 punches by the trainer. We provide wraps, gloves, headphones, training equipment, and shower towels free of charge. You are welcome to bring your own equipment.

Lost & Found
Personal belongings left in our studio will be kept at the reception for two weeks and can be collected during business hours. After two weeks, unclaimed items may be disposed of.

Age regulations
Children aged 14 are allowed to join a Lucky Punch class when accompanied by their parents. Children can independently train at Lucky Punch from the age of 16.

We appreciate your cooperation in adhering to these policies, which are designed to create a positive and efficient experience for all clients at Lucky Punch. If you have any questions or concerns, please don’t hesitate to contact us at

Our pop up classes are back and this time, Sweaty Summer will be kicking off in a new location!๐Ÿ”ฅ
๐Ÿ“25hours Hotel Zurich West – Pfingstweidstrasse 102
๐Ÿ“…Every Tuesday 12pm, Wednesday 6pm, Thursday 6pm
๐ŸฅŠGet punching under the summer sun!