POLICIES
We value our clients and their busy schedules. As such, we have strict policies for no-shows and cancellations.
CANCELLATION POLICY
We require 6 hours advance notice of cancellation to protect both our service professionals and to provide waitlisted clients the opportunity to book new openings. Credits canceled before the 6-hour window will be refunded automatically. Credits canceled after the 6 hour window will not be refunded which results in a forfeit of the reserved class, losing the credit.
No-shows*
*clients that book a class but do not show up without reaching out to us
Except in cases of unavoidable emergencies – no-shows (cancellations without any notification) will be charged CHF 15 automatically. Clients who have had more than three no-show appointments have collected 3 strikes which lead to the account being blocked from booking. Client then has to reach out to our customer support. We understand that life is hectic and that mix-ups and emergencies happen. We request that where possible, you show both our service professionals and other clients the same courtesies you’d expect for your appointment. To avoid the no-show fee and collecting a strike, send us an e-mail to info@luckypunch-boxing.com informing us about your absence.
You can notify us of a cancellation, rebook your appointment through your account or send us an email at info@luckypunch-boxing.com. We will not be accepting messages via Social Media.
MEMBERSHIP POLICY
Memberships will automatically renew every 1 or 3 months – depending on the membership of your choice.
Validity
Memberships and credit packs are valid from the date of purchase.
Single credits and the 2for1 offer are valid for 1 month
The 5-credit-pack is valid for 3 months
The 10-credit-pack is valid for 5 months
The 20-credit-pack is valid for 9 months
Pause your membership
Clients can pause their membership by dropping an email to info@luckypunch-boxing.com with a start and end date. The installment of a pause will result in a one time charge of CHF 24. Memberships can be paused up to 2 weeks max. In case of emergencies, illness, accidents etc. please send your medical certificate to info@luckypunch-boxing.com. If you have installed a pause on your membership, you can only cancel your membership after the pause.
Cancellations
All memberships require a minimum cancellation notice of 30 days prior to the next payment via email to info@luckypunch-boxing.com. If you have installed a pause on your membership, you can only cancel your membership after the pause.
GENERAL REGULATIONS
First timer regulations
First timers are required to arrive 15 minutes before the class starts in order to get a personal instruction of all 6 punches from the trainer. We provide wraps, gloves, headphones, training and shower towels at the studio – all free of charge. If you have your own equipment you are welcome to bring it to class.
Lost & Found
Clients personal belongings which are left behind in our studio will be kept at the reception for two weeks and can be collected during business hours. After two weeks, we reserve the right to dispose of any items that weren’t collected.
Age regulations
Children at the age of 14 are only allowed to join a Lucky Punch class when accompanied by their parents. Children are allowed to train at Lucky Punch at the age of 16.
